Is the Customer Always Right? Understanding the Power of the Employee Experience

employee with customer

Is the Customer Always Right?   Popularized by Harry Gordon Selfridge in the early 1900s, the catchy phrase “The customer is always right” is wrong for a number of reasons.  The popular tagline is so widely recognized that the happiness of a customer is perceived to be vital to business success. After over a century […]

Labor Shortage Challenges and Actionable Solutions

Labor Shortage in the office

An Overview of the Labor Shortage The data is clear: employers are facing labor shortages in the United States. According to the Bureau of Labor Statistics, job openings rose to an unprecedented 9.3 million at the end of April 2021.  As the pandemic continues, we’ve faced more than a year of limited freedom and lost […]

Making Work Matter: Are Your Employees Satisfied?

working on employee satisfaction

Building lasting networks and having a comprehensive business strategy is important when it comes to achieving your company goals. But where do your employees fit into your business? Inquiring about employee satisfaction is the first step, but it’s important to make sure that you’re measuring it correctly. What’s working for your employees? What isn’t? Why […]