Why Having A Digital Checklist is Essential for the Future of All Businesses

digital checklists

For a company that uses only hard copies of documents, switching to a digital checklist may seem like an uphill battle. However, for businesses that make the transition, digital lists soon become the lifeblood of the company.  Digital lists are the perfect solution for any business or startup that’s looking to improve accuracy, enjoy faster […]

5 Actionable Tips for Improving Customer Satisfaction

Cutsomer satisfaction

  Prioritizing an increase in customer satisfaction is the first step towards creating an elevated customer experience. Why Customer Satisfaction is Important for the Success of Your Business A recent report from McKinsey found that “70% of the customer’s journey is based on how the customer feels they are being treated”. Improving customer satisfaction levels […]

Is the Customer Always Right? Understanding the Power of the Employee Experience

employee with customer

Is the Customer Always Right?   Popularized by Harry Gordon Selfridge in the early 1900s, the catchy phrase “The customer is always right” is wrong for a number of reasons.  The popular tagline is so widely recognized that the happiness of a customer is perceived to be vital to business success. After over a century […]